Vivint Home Security Reviews for 2019 Reviews, Complaints, Prices
Table of Content
He was knowledgeable about the product and took his time to understand our needs. When we clicked on the notification, we were brought into the camera section of the app. And because we had the Smart Drive, we were able to rewind the footage to see the entire scene of a person approaching and leaving. Each detected action is marked on the timeline with a little white dot for easy identification. Without the Smart Drive, you get 14 days of clip storage per camera in Vivint’s cloud. The clip length for the Vivint Outdoor Camera is up to 90 seconds.
Clips from the doorbell camera and Ping indoors are 30 and 20 seconds respectively. The camera offers a Smart Sentry function that sends a smartphone notification when it detects somebody lurking in the driveway. To avoid false alarms, we used the app to draw boundaries to establish where I want the camera to look or disregard.
Our experience has been horrible with…
Vivint recently announced that you can purchase this doorbell separately without having to purchase a full security system. Focusing on Education, Health, Money, Travel, Cars and Civic, USNews.com provides consumer advice, rankings and analysis to serve people making complex decisions throughout all stages of life. More than 40 million people visit USNews.com each month for research and guidance. The ultimate burden of producing, distributing and maintaining reliable and effective home security products rests with the companies selling systems to consumers.
And while he may have had a good reason for that, he didn’t clearly explain it. Vivint offers consultations with a professional who will decide what equipment you need and where. We didn’t follow the usual consultation process, but to our understanding, the consultation and professional installation are done separately. The Vivint app comes with every level of professional Vivint monitoring.
In-house customer service
We use dedicated people and clever technology to safeguard our platform. Techs were extremely friendly and courteous, very knowledgeable and answered every question I had. Will definitely recommend to anyone looking for home security. I feel so much safer and at ease in my new home now that I have vivint in place.
Vivint Inc. is one of the largest home security companies in North America and currently provides services to over one million customers. The security company is known for “smart home” products and advanced alarm technology. Vivint's connected home technology offers a wide variety of optional sensors, such as smoke, glass break, carbon monoxide, and flood, all of which can be controlled via the Vivint app. The company allows customers to customize a feature-rich equipment package.
Vivint Home Security Review
Consumer reviews of Vivint say it all when it comes to the attentive service this company provide. Vivint is the no-brainer choice for the most reliable, trustworthy, and full-featured home security system and monitoring service. A few weeks after the installation, we discovered locking or unlocking our Kwikset smart lock took about 20 seconds to work. So the Vivint technician returned to add signal repeaters for both the hub’s main 345-MHz radio signals and the 900-MHz Z-Wave network, the protocol used for connecting many third-party devices. Based on these strategies, the response time on the smart lock was reduced to about one second.
The following describes our 360 approach to researching and analyzing home security systems to provide guidance to prospective buyers. Think of this as the same thing that happens when you join a gym in January. You have the best intentions to use the membership all the time, only to revert to occasional use by March. If you’re not fully committed to using a home security system every single day, then it’s best not to invest in the equipment or, at the least, not to sign a multiyear contract. “We believe our competitors in the smart home space all will face the same challenges, but we believe our unique ability to solve them is evidence of the power of our vertically integrated model.
Offers month-to-month payment options instead of long-term contracts, which allows customers to test a system without accruing astronomical cancellation fees. That’s why our favorite Vivint feature is the company’s underlying, redundant communications strategy. Many competing systems use your existing Wi-Fi network as the backbone.
We calculated the 360 Overall Score based on a weighted-average model. Each survey reached hundreds of respondents, and each yielded at least 100 respondents who met the survey qualifications. The survey results are published as part of the U.S.
Vivint told us our tech would arrive somewhere between 8 a.m. After the tech arrived, installation took another four-ish hours. In addition to its proprietary smart home devices, Vivint has quite a bit of compatibility.
Oh, and for every camera you add to your system after the first one, it’s an extra $5 every month. In terms of security, the average response time is lightning quick , and the system is highly trustworthy. If you have pets, you can set Vivint's motion detectors to ignore them as they walk around the house but to sense an intruder. The two-way voice feature means that Vivint's security specialists can verbally speak with you through your control panel and speak to local emergency responders at the same time. The camera also provides clean two-way audio and works well with other installed Vivint components. The Vivint Smart Home system offers 24/7 security monitoring and remote control of your cameras, door locks, heating system, and more.
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