Vivint Smart Home Better Business Bureau® Profile
Table of Content
In addition, the complaint alleges that Vivint’s conduct in turning over bogus debt to debt buyers or collectors was an unfair practice under the FTC Act. Despite higher equipment costs, Vivint manages to keep its monthly monitoring fees in line with the industry standard by offering monitoring plans starting at $19.99 a month. If you’re renting your current residence, Vivint’s smart-home systems and professionally-installed security equipment are probably not right for you. Consider one of thebest home security systems for renters, such as a more portable, DIY-installation system fromSimpliSafeorFrontpointinstead.
Customers have the option to pay for the equipment upfront with no contract or utilize Vivint’s Flex Pay financing option. With Vivint, you can monitor your cameras in real-time via Vivint’s mobile app. But you should also be able to access your security camera footage at any time, so video storage is essential. Vivint also provides cloud storage for all your recorded surveillance camera footage, allowing you to view your recorded footage on the mobile app or the touchscreen keypad at any time. Vivint’s Outdoor Camera Pro is the ideal solution for businesses that want to keep an eye on their outside property. This motion activated camera features night vision and motion sensors that proactively identify lurkers on your property, then plays a sound and lights up, letting them know they’ve been spotted.
Is Vivint better than ADT?
If you’re going to shell out for Vivint equipment at Vivint prices, we think you might as well go whole hog. Get the Smart Home Video plan so that you can take full advantage of Vivint smart home and video features. All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. We don't edit comments to remove objectionable content, so please ensure that your comment contains none of the above. The comments posted on this blog become part of the public domain.
For starters, customer care starts with communication and availability to reach your security company at anytime. I love the fact that I can talk to a live customer care rep at vivint anytime of day, any day of the year. This wasn't the case when I called FrontPoint outside their hours of operation (8am-10pmEST). Technical service is a high priority as well, and Vivint's mission to provide the fastest service in the industry is unparalleled.
Billing and payment deception
By clicking the button below, you consent for Vivint to use automated technology, including calls, texts and prerecorded messages, to contact you at the number and email provided about Vivint offers. Clicking the button below constitutes your electronic signature. Maybe your business needs primarily include an array of indoor and outdoor surveillance cameras. Or, maybe you’ve seen an uptick in break-ins in the area and want to equip your building with sensors on every door and window.
Offers month-to-month payment options instead of long-term contracts, which allows customers to test a system without accruing astronomical cancellation fees. One of the top complaints customers have with Vivint is the poor quality of the equipment. In some cases, customers claim that the equipment never worked, yet they are billed for the full service. Others report that the equipment, such as the thermostat, the doorbell camera, or the security camera stops working or doesn’t connect properly. I tried for over a year to cancel my contract and did not get one response from 3 requests on their website and two letters. E-mails responses came back "deleted without being read." Despite my acknowledging the required payout on the contract, my multiple requests went unresponded to for almost a year.
Contract and Pricing
The main issue that was very negative to me was that I was taking out a personal loan from Citizens Bank for the equipment. So in two years, my equipment fails and Vivint does not feel obligated to replace it, I am still responsible for the payments. I contacted Citizens Bank and they were not very knowable as to the situation.
Sorry you had that experience, but I know it would have been different working with us. We think the best way to get your customers to stay with you is by offering cutting edge technology, world-class service, and affordable pricing. Throw in the fact that you can move a FrontPoint system with you, and you can see why we have the lowest cancellation rate of any alarm company we can find. ADT may be a better fit for customers who don't want to deal with smart home integration.
This is a legal action I might take up with their directors. The sales agreement specifies the minimum term of three years. After having patiently waited and paid for three years (about $1440 total) I wrote the company to discontinue service. Such condition was never communicated to me, and I am hopping mad.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
It will be interesting to see how much longer the business model holds up, since so many jurisdictions are turning against it because complaints. The “seasonal” alarm sales companies – of which Vivint is one – are often referred to as “door knockers” for the method of going door to door. They employ representatives who sometimes push the envelope in markets all across the US. But there is a dark side - there are lots of complaints. The combination of high-pressure sales tactics and little time to reconsider the purchase prior to installation has resulted in fines and lawsuits against these companies all across the US.
BBB Business Profiles may not be reproduced for sales or promotional purposes. To share feedback or ask a question about this article, send a note to our Reviews Team at When your Vivint sensors are triggered, a representative from Vivint will contact you to confirm that an emergency is occurring. If you are in trouble or the representative cannot reach you, police will be notified and dispatched immediately to your home.
In both cases, though, you’ll have to practice specific wording to get the systems to do what you want. And note that while you can arm your Vivint system with voice control, you can’t disarm it without physically entering your code. In addition to its proprietary smart home devices, Vivint has quite a bit of compatibility. With Vivint, “extenuating circumstances” covers some emergencies, like deaths and military moves. It typically doesn’t cover other situations, like losing a job or moving to another city for a civilian job.
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